Terms and Conditions
- Application
1.1. These General Terms and Conditions are applicable to all sales and agreements made with Kepmar.eu.
1.2. Additional Terms and Conditions may apply to specific products if explicitly indicated, in addition to these General Terms and Conditions.
1.3. Deviations from the provisions of these General Terms and Conditions can only occur if expressly agreed upon in writing. In such cases, the other provisions of these terms and conditions will remain in full effect.
1.4. If the Buyer refers to their own general terms and conditions, those terms will not apply unless explicitly agreed upon in writing by Kepmar.eu.
1.5. “Buyer” refers to any visitor to the webshop or any individual or legal entity in a contractual relationship with Kepmar.eu.
1.6. Kepmar.eu retains the right to amend or supplement these terms and conditions periodically.
1.7. By utilizing the Kepmar.eu webshop and/or placing an order, the Buyer acknowledges acceptance of these General Terms and Conditions along with all other rights and obligations stated within the webshop.
1.8. Kepmar.eu reserves the right to involve third parties in executing an agreement with the Buyer.
- Offers and Agreement Formation
2.1. Offers or quotations should be considered invitations for potential Buyers to place orders. Kepmar.eu is not bound by these unless expressly agreed upon in writing. Acceptance of the invitation to place an order constitutes an offer, leading to agreement formation if other provisions of this article are met.
2.2. Except for cash sales and prepayments, agreements are established only through written order confirmation from Kepmar.eu (email), not by sending an order.
2.3. A written order confirmation or amendment confirmation represents the agreement’s accurate and complete terms, unless the customer objects immediately.
2.4. Offers remain valid while stocks last.
2.5. A personalized offer holds validity for one (1) week, unless otherwise specified.
2.6. An order is deemed placed by the potential Buyer if: – the desired product is clearly specified; – the relevant data is electronically sent via the webshop’s registration screen to Kepmar.eu.
2.7. An agreement is formed upon the delivery of an order confirmation to the Buyer, or if the offer is made through the webshop, by email to the specified address.
2.8. The Buyer and Kepmar.eu mutually agree that electronic communications establish a valid agreement once conditions in Articles 2.4 and 2.5 are met. Lack of a physical signature does not impact the offer’s binding nature. Kepmar.eu’s electronic records serve as presumptive evidence.
2.9. Product information, images, and communications in various forms are as accurate as possible. However, Kepmar.eu does not guarantee full conformity between offers, products, and provided information. Deviations typically do not warrant compensation or dissolution.
- Prices
3.1. Prices are quoted in Euros, following legal requirements. They include applicable sales tax.
3.2. Special offers are valid only within stated periods, specified on the webshop. These periods coincide.
3.3. The Buyer owes the price as indicated in Kepmar.eu’s confirmation under Article 2.5. Obvious errors can be corrected post-agreement.
3.4. Shipping costs are excluded from the price.
3.5. Shipping costs amount to € 6.95 for orders up to € 75.00. For orders exceeding € 75, shipping within the Netherlands and Belgium is free.
3.6. Statutory contributions might be applicable to certain products, explicitly stated in the webshop.
- Payment
4.1. Webshop orders can be paid using prepayment, iDEAL, Bancontact, KBC, Paypal, and credit card.
Prepayment involves transferring the order amount along with the order number to Kepmar.eu’s IBAN NL25INGB0709634595. Upon receipt, the order is processed and shipped.
Kepmar.eu may extend payment options in the future, which will be communicated through the webshop or in writing.
4.2. Payment methods are available based on predefined criteria, including creditworthiness checks.
4.3. The Buyer defaults upon a payment term’s expiration. Written agreement can establish such terms.
4.4. In cases of non-payment or late payment, interest of 1.5% per month is applicable.
4.5. The Buyer is liable for all (extra) judicial costs resulting from non-compliance.
4.6. In case of late payment, Kepmar.eu may dissolve the agreement or suspend delivery until payment obligations are fulfilled.
- Delivery and Delivery Time
5.1. Orders are delivered promptly, aiming to dispatch within 2 working days. This timeframe is indicative, not strict. Additional delivery information can be found on the webshop.
5.2. Unavailable products are indicated, along with expected availability. Delays are communicated via email or phone.
5.3. Deliveries occur at the specified delivery address.
5.4. Risk transfers to the Buyer upon product delivery at the delivery address.
5.5. Different conditions apply for international deliveries.
- Right of Withdrawal
6.1. You have the right to withdraw from the contract within 30 days without providing reasons.
6.2. The withdrawal period ends 30 days after physical possession of the goods by you or a designated third party, not including the carrier.
6.3. To exercise the right of withdrawal, inform us via our contact form.
6.4. Complying with the withdrawal period requires communicating your decision before it expires.
6.5. Upon contract withdrawal, we reimburse all payments, including delivery costs, within 14 days of being informed. Reimbursement uses the original payment method, and you won’t incur any fees.
6.6. Return the goods promptly, no later than 14 days after withdrawal notification. Return shipping is at your expense.
6.7. You are liable for diminished value resulting from unnecessary use beyond establishing the goods’ nature and function.
- Retention of Title
7.1. Ownership transfers only after full payment of all obligations to Kep